info@gimnaspuntgroc.com
You will find us at
C/ Bonastruc de Porta, 24
17001 – GIRONA
Call us:
+34 972 220 884
Contact us
FAQs
Frequently Asked Questions
General information
Is it necessary to carry the card?
Yes, you must not forget to bring your card. It will be your access; remember that the card is personal and non-transferable.
From what age can I start at the centre?
The minimum age to start at the centre is 17 years. Children under the age of 18 may access with the authorization of their father/mother/guardian. Click to download the authorization form for minors.
How and when can I request a contract modification or cancel?
You can process the fee change or cancellation atthe members area of the web or at the club reception before the 20th of the current month. If you try to unsubscribe after this date, the system will not let you do so.
What happens if the bank returns the receipt?
If the bank returns the receipt, you can pay it at the club reception or access your members area and pay by credit or debit card.
Reservations
What is it necessary to reserve?
It is necessary to make a reservation for the guided activities. The rest of the spaces can be used freely without prior reservation.
How can I make my reservations?
You can make reservations from the App member area, from the web gimnaspuntgroc.deporsite.net/reserva/clases, by phone and at the centre’s kiosk.
How many active bookings can I have at once?
You can book a maximum of two guided activities simultaneously. Once one of the booked activities ends, automatically, the system will allow you to make a new reservation again.
Can I book a third guided activity?
Yes, we call it express booking. A third reservation is allowed in person at the centre’s reception. It must be with a maximum of 30′ before it starts and as long as there are places available. This will allow you to make a new booking while keeping other bookings active.
How far in advance can I book guided activities?
You can make reservations up to two weeks in advance.
What if I have a reservation and can't attend?
If you cannot attend a booked activity, you must cancel it as soon as possible. The App states that the cancellation of reservations must be made, at the latest, one hour before the activity begins. If it is not cancelled, you will receive a warning by email.
How does the waiting list work?
If an activity has no places available, you can register on the waiting list. You can be on one or more waiting lists at the same time and they will not count as a reservation. When a place is available, everyone registered on the list receives an email informing them that there is a place. Then the reservation must be processed so that it is validated.
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